The following services have been implemented to help accommodate the needs of our Guests with disabilities.

Access Services for Guests with Disabilities

Our facility has been designed to provide easy access for our guests with disabilities. The Binghamton University Events Center recognizes the accessibility needs of persons with disabilities, as defined by the Americans with Disabilities Act and makes every effort to provide equitable, dignified access following ADA-ABA Accessibility Guidelines of 2004. In addition, the Events Center strives to be proactive in recognizing and responding to the traditional and unexpected needs of all our guests. Disability access inquiries should be directed to:

The Binghamton University Events Center
Attn: Eric Backlund
Director
PO Box 6000 EC 216
Vestal Parkway East
Binghamton, NY 13902-6000
Voice: (607) 777-2832
Fax: (607) 777-6850
Email: eventscenter@binghamton.edu

Binghamton University
Attn: B. Jean Fairbairn, Director
Services for Students with Disabilities
PO Box 6000 LH-B40
Vestal Parkway East
Binghamton, NY 13902-6000
Voice/TDD: (607) 777-2686
Fax: (607) 777-6893
Email: bjfairba@binghamton.edu

Quick Reference - Important Locations

General Information

Access Service Center
The Binghamton University Events Center Access Service Center for Guests with Disabilities is located within our Administrative/Guest Services Office on the Concourse, in Room 216. The office is professionally staffed and can distribute assistive listening devices and alternate format materials upon request.

Assistance
The Events Center offers assistance to Guests with disabilities through Guest Services. Guests are encouraged to provide as much advance notice as possible to the Events Center prior to the start of an event to help ensure that their request for special assistance may be met. For further details or to arrange for special assistance, please contact the Events Center at (607)-777-2832.

Assistive Listening Devices
Headsets and receivers for our multi-channel radio are available at no charge from the Access Service Center. Either a driver's license or credit card will be required as a deposit.

Automatic Teller Machine (ATM)
The Automatic Teller Machine is located on the concourse level of the facility outside the Rotunda entrance doors.

Concession Stands
Accessible concession stands are available on the concourse level. If assistance is needed at any of the food service areas, please notify the nearest Events Center Team Member.

Drinking Fountains
Drinking fountains throughout the Events Center are accessible to those with disabilities. All drinking fountains are located nearby or adjacent to restroom facilities.

Drop-off / Pick-up Area
Guests will be able to drop-off individuals without having to pay to enter the parking lots. Guests should enter the Events Center main lot on the south side of the building from West Gym/Events Center spur. Simply let the police officers or parking staff know that you need to drop someone off and they will direct you. The accessible drop-off location is located at the main entrance of the Events Center. The main lobby has an automated door that is accessible to Guests with disabilities.

Elevator
One public elevator (shared with facility services) is located at the south end of the facility inside the Rotunda entrance. The elevator is designated as preferred use for guests with disabilities.

Emergency Evacuation Procedures
Designated guest attendants and other personnel are available to assist in proper procedures for emergency situations. A copy of the emergency evacuation plan is available at Guest Services.

Entering the Events Center
The Events Center entrances/exits equipped to accommodate guests with disabilities are located at the main entrance Rotunda, west concourse Tau Club entry, events (lower) level southeast exit and southwest exit. Any Events Center Team Member can provide assistance or direct you to the elevator (if needed). Stairwells and the elevator are also available to access all levels of the facility.

First Aid / Emergency Care
In the event of an emergency, please notify any Events Center Team Member or uniformed police officer in your area. Harpur’s Ferry Paramedics and EMTs staff the First Aid Center at the Events Center. First Aid is located on the concourse level on the west hall behind section 104.

Guest Services
Guest Services, home of our Access Service Center, is located on the Main Concourse in Room 216, behind seating Section 106. Guest Services is professionally staffed and distributes assistive listening devices and alternative format materials. We also provide a variety of other services.

Interpreting Services
Guests who require interpreting services for an event should contact the Events Center Director and ADA Coordinator, Eric Backlund, at (607) 777-2832 or eventscenter@binghamton.edu a minimum of three weeks prior to the event date to ensure services. We cannot guarantee later requests.

Parking
Disability parking is available on a first-come first-served basis in the main lots on the south side of the Events Center. All vehicles must have the state-issued disability hangtag or license plate. If there is a charge for general public parking, the same charge will be assessed to guests who use disability parking. For certain events, the Events Center holds additional disability spaces as close to the facility as possible. Guests with temporary disabilities (i.e. broken leg, etc.) should contact the Event Manager at (607) 777-2832 for a temporary pass (preferably a minimum of one week prior to the event). A parking map is available for your assistance.

Restrooms
All public restrooms are designed to be accessible to our guests with disabilities. Restrooms are available on the concourse and event levels. Family restrooms are available on the concourse level.

Seating
Over fifty-five wheelchair accessible spaces are provided but may vary depending on the event configuration. Comfortable chairs will be set up to accommodate friends of guests in wheelchairs. Any needed assistance will be provided by our Events Center Team Members.

Service Animals
Although animals are not allowed in the Center, an exception is made regarding certified service animals for guests with disabilities. Please contact the Events Center's Director and ADA Coordinator, Eric Backlund, if any accommodations are required at (607) 777-2832.

Smoking
Smoking is prohibited inside the facility.

Tours
Building tours are offered on a limited basis. For additional information, guests should call (607) 777-2832. Tours cannot be provided on an event day. Events Center Management determines additional availability. Tour guests who require interpreting services should contact the Events Center’s Director and ADA Coordinator, Eric Backlund, three weeks prior to the anticipated tour date.

--------------------------------------------------------------------------------
Ticketing Guidelines To Entertainment Events

Purchasing Tickets in Accessible Seating Areas
Tickets for Binghamton University Events Center events can be purchased by visiting the Events Center Box Office, or by calling (607) 777-BTIX (2849). Tickets can also be purchased online at http://eventscenter.binghamton.edu. Please describe the specific need for accessible seating to the ticket seller. Questions regarding accessible seating and wheelchair accessibility can be directed to the Events Center Box Office at (607) 777-BTIX (2849).

Purchasing Tickets in Seating Areas Offering Maximum Program Access by Visually Impaired or Hearing Impaired Guests:
Tickets for Binghamton University Events Center events can be purchased by visiting the Events Center Box Office, or by calling (607) 777-BTIX (2849). Tickets can also be purchased online here. Please indicate the need for accessible seating to the ticket seller. Questions regarding seating areas that offer maximum program access by visually or hearing impaired guests can be directed to the Events Center Box Office at (607) 777-BTIX (2849) or eventscenter@binghamton.edu.
If an interpreter is needed, please contact our Director and ADA Coordinator, Eric Backlund at 777-2832 a minimum of three weeks prior to the event so appropriate accommodations can be made. The interpreters are provided free of charge.

Wheelchair Accessible Seating
The Events Center provides wheelchair accessible seating on both the concourse and events levels, and within each price range for any given event.

Companion Seating
Wheelchair companion seats are reserved for the companions of guests in wheelchairs. The number of companion seats available depends upon the number of wheelchair users and companion seats sold and the number of conventional seats sold closest to the desired accessible seating area in each of the ticket categories. Our general policy is as follows:

For Special Events: each guest in a wheelchair is allowed to purchase at least one (1) companion seat in the accessible seating area, occasionally more depending upon the event.

For Binghamton University Athletics: each guest in a wheelchair is allowed to purchase one (1) companion seat in the accessible area

Additional seating can be purchased in the nearest conventional seats. As previously mentioned, this policy may be altered for certain events where there is a high demand for accessible seats. Tickets are sold on a first-come first-served basis and there is no guarantee that any companion tickets will remain unsold and available.

Group Tickets
If tickets have been purchased (or donated) for your group and your group includes guests with disabilities, please contact the Events Center Box Office at (607) 777-BTIX (2849) as soon as possible so that we may make any special accommodations to the extent they are still available.

Ticket Exchanges
The Events Center will exchange tickets in order to accommodate guests with disabilities. If you are unsure whether or not your tickets are in an accessible area, please feel free to contact the Events Center Box Office to verify. For certain events, additional accessible seating is added depending on the event configuration. If a guest in a wheelchair exchanges a conventional seat ticket for a ticket in an accessible seating area, the Events Center will make every effort to provide new tickets in the closest or comparable accessible seating location to the tickets that were returned. In some cases when an event is sold out, additional companion seats may not be available.

Comments, Questions, and Suggestions

Access for our guests with disabilities at the Binghamton University Events Center is an ongoing commitment. In our desire to continually improve the Center's access, we request that you contact us with your comments, questions, and/or suggestions at:

Binghamton University Events Center
Attn: Eric Backlund
Director
PO Box 6000 EC 216
Vestal Parkway East
Binghamton, NY 13902-6000
Voice: (607) 777-2832
Fax: (607) 777-6850
Email: eventscenter@binghamton.edu

Binghamton University
Attn: Jean Fairbairn, Director
Services for Students with Disabilities
PO Box 6000 LH-B40
Vestal Parkway East
Binghamton, NY 13902-6000
Voice/TDD: (607) 777-2686
Fax: (607) 777-6893
Email: bjfairba@binghamton.edu

TOP

This page was updated 6/12/06